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Airport transfer questions, answered properly.

40 questions covering booking, pricing, meet and greet, delays, luggage and coverage — the things people actually ask dispatch before they commit to a fare.

Booking & confirmation

Getting a quote, confirming, and what happens next

How do I book an airport taxi?

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Do I need to create an account to book?

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How far in advance should I book?

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Will I get confirmation of my booking?

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Can I book a return journey at the same time?

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Can I book on behalf of someone else?

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Can I cancel or change my booking?

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Pricing & payment

Fares, what’s included and how you pay

How much does a UK airport transfer cost?

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Is the price per person or per vehicle?

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Are there any hidden charges?

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Do prices increase at night or on bank holidays?

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What payment methods do you accept?

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Do you offer corporate invoicing?

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Can I get a quote without booking?

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At the airport

Meeting your driver, terminals and drop-offs

Where will my driver meet me?

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Is meet and greet included or an extra?

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How will I recognise my driver?

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Which terminal will you collect me from?

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Do you cover airport drop-off charges?

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Can you drop me at the terminal door?

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Flights, delays & waiting

What happens when your flight does not run to plan

What happens if my flight is delayed?

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How much free waiting time do I get?

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What if my flight is cancelled?

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Do you monitor flights automatically?

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What if I clear customs faster than expected?

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Vehicles & luggage

Choosing the right car for your group and cases

Which vehicle do I need?

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How much luggage fits in each vehicle?

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Do you provide child seats?

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Can you carry skis, golf clubs or a pushchair?

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How old are your vehicles?

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Can I request a specific vehicle model?

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Groups, corporate & accessibility

Larger parties, business travel and special requirements

What if my group is larger than eight?

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Do you have wheelchair accessible vehicles?

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Do you offer corporate accounts?

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Can you handle client collections and executive travel?

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Do you carry assistance dogs?

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Coverage & areas

Where we operate and what we cover

Which UK airports do you cover?

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Do you cover journeys that do not involve an airport?

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Which areas do you pick up from?

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Are you a licensed operator?

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Still not sure about something?

Dispatch is answered by a person 24 hours a day, every day of the year — including the ones with fireworks. If your question is not here, ask it.

Keep reading

Where to go next

The detail behind the answers above.

Prices and what's included

Published route fares, vehicle pricing and the full list of what sits inside every quote.

Vehicles and capacity

Six categories with passenger and luggage limits, features and from-prices.

Airport-specific answers

Terminal arrangements, local routes and pricing at each airport we cover.