What we collect when you book an airport transfer, why we use it, who we share it with and the rights you have under the UK GDPR and Data Protection Act 2018.
At Boeing Taxi Ltd., we respect your privacy and are committed to protecting the personal information you provide when using our website, requesting an airport transfer, or booking a journey with us.
This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices you have regarding your information.
Boeing Taxi Ltd. is a private hire operator based in Luton, England, providing fixed-price airport transfers and private hire services across the UK.
Company: Boeing Taxi Ltd.
Location: Luton, England
Email: hello@example.co.uk
Phone: +44 1000 000 000
For the purposes of UK data protection law, Boeing Taxi Ltd. is the data controller responsible for your personal information.
We may collect the following information when you use our website or services:
Pick-up and drop-off addresses
Airport and terminal information
Journey date and time
Passenger name
Phone number
Email address
Number of passengers
Luggage requirements
Vehicle preferences
Flight number and flight details where provided
If you make a payment online, payment information may be processed securely by our third-party payment provider. We do not normally store your complete card number or security code on our own systems.
If you contact us by phone, email, contact form, WhatsApp, or another communication channel, we may keep records of those communications to help manage your booking and provide customer support.
When you visit our website, we may automatically collect certain technical information, such as:
IP address
Browser and device type
Operating system
Pages visited
Referring website
Approximate location
Date and time of visits
Website usage and interaction data
This information may be collected through cookies, analytics tools, and similar technologies.
We use your personal information where necessary to:
Process and manage your airport transfer booking
Provide quotes and fixed-price fares
Assign a driver and vehicle to your journey
Contact you regarding your booking
Monitor flight information where flight tracking is part of your service
Send driver and vehicle details before collection
Process payments and refunds
Provide customer support
Handle cancellations and booking changes
Improve our website and services
Prevent fraud, misuse, and security incidents
Maintain business and accounting records
Meet our legal and regulatory obligations
Respond to complaints or legal requests
Where permitted by law, we may also use your information to send relevant marketing communications. You can unsubscribe from marketing communications at any time.
If you provide a flight number for an airport transfer, we may use it to monitor your flight and adjust the collection time when your flight is delayed or arrives earlier than expected.
Flight information is used specifically to help us provide the airport transfer service and coordinate your journey.
We do not sell or rent your personal information.
We may share relevant information with trusted third parties where necessary to provide our services, including:
Drivers assigned to your booking
Payment processors
Booking and dispatch software providers
Flight tracking providers
Website hosting and technology providers
Customer support providers
Accounting and professional service providers
Government authorities, regulators, law enforcement, or courts where legally required
Only information reasonably necessary for the relevant purpose should be shared.
To provide your transfer, we may provide your driver with information such as your name, collection address, destination, flight details, contact number, and relevant journey instructions.
Before collection, we may provide you with your driver’s name, mobile number, and vehicle registration so you can identify your vehicle.
Under UK data protection law, we process personal information using one or more of the following legal bases:
Contract: where processing is necessary to provide a booking or service you have requested.
Legal obligation: where we are required to keep or disclose information by law.
Legitimate interests: where processing is necessary for operating, securing, and improving our business, provided your rights are not overridden.
Consent: where you have given consent, such as for certain marketing or optional cookies.
Where we rely on consent, you can withdraw it at any time.
Our website may use cookies and similar technologies to make the website function correctly, remember preferences, understand website usage, and improve our services.
Some cookies may be placed by third-party services such as analytics, payment, booking, or embedded-content providers.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
Where required, we will request your consent before placing non-essential cookies.
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, online booking system, or method of electronic transmission can be guaranteed to be completely secure.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
Booking, payment, accounting, and business records may need to be retained for longer periods where required by law or for legitimate business purposes.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
Subject to applicable UK data protection law, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Ask us to restrict how we process your information
Object to certain types of processing
Request transfer of certain information to another organisation
Withdraw consent where processing is based on consent
Object to direct marketing
To exercise your rights, contact us using the details below.
Our website may contain links to third-party websites, services, booking platforms, payment providers, or social media platforms.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external service you use.
Our services are intended for general customers and are not specifically directed at children.
We do not knowingly collect personal information from children for marketing purposes. Where information about children is required for a booking, such as child-seat requirements, it should be provided by a parent, guardian, or responsible adult.
Some of our technology or service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
The latest version will always be published on this page, with the “Last updated” date shown at the top.
If you have questions about this Privacy Policy, want to exercise your data protection rights, or have a concern about how we use your information, please contact us:
Boeing Taxi Ltd.
Luton, England
Phone: +44 1000 000 000
Email: hello@example.co.uk
If you are unhappy with how we have handled your personal information, you may also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Boeing Taxi Ltd.
Licensed private hire operator
Luton, England